BONAVISTA PHYSICAL THERAPY  |  739 Lake Bonavista Dr. SE, Calgary  |  Lower Level of Bonavista Medical Clinic

Calgary Motor Vehicle Injury Treatment MVA


In October, 2004, the Alberta government introduced legislation to deal with injuries suffered in motor vehicle accidents (MVA). According to this legislation, if you are injured in an accident and suffer a minor injury (whiplash, neck or back strain, contusion, TMJ issues, dizziness, etc) your treatments (no matter where you choose to be treated) will be covered by your automobile insurance regardless of who was at fault.The Diagnostic and Treatment Protocol (DTPR) legislation in Alberta supports patient choice. Your minor injury will be fully paid for by your vehicle insurance at the clinic of your choice.

Our legislation stipulates that minor injuries (WAD I and WADII) following MVC’s will be covered no matter where you choose to receive care.

We believe in patient centred care – we work ONLY for you and therefore do not sign agreements with insurance companies as we don’t want to confuse who we are working for.

In keeping with current legislation, we take care of starting your injury claim and direct billing your insurance company. For minor injuries reported within 10 days of accident there will be no out of pocket expense to you. This ensures no financial barriers to receiving necessary and early care.

As a well established clinic with an excellent reputation in Calgary, we get many word-of-mouth referrals, family and friend referrals as well as referrals from local GP’s.

As a local owner-operated clinic, we will not likely get any referrals from your insurance company who may be located outside the province. But rest assured, your minor injury will be fully paid for by your vehicle insurance at the clinic of your choice.

To start your claim, you will need to be assessed by a primary health care provider (physiotherapist, general practitioner or chiropractor) within 10 days of your accident so you can get started on your recovery straight away, and to ensure your claim is processed correctly. These treatments will be billed directly to your insurer with no out of pocket cost to you for up to 90 days following the accident.

For more serious injuries, claims will go through your section B coverage or your extended health benefits. More information is available on this webpage:

WAD or Whiplash Associated Disorder is the most common injury following a motor vehicle accident (MVA). Accessing early treatment for soft tissue injuries is key to ensure timely recovery and return to pre accident levels of comfort and function.

Physiotherapy will enable you to regain your movement, alleviate pain and anxiety, teach pain management techniques to control your symptoms, and help you return to your normal activities.

To book a Motor Vehicle Injury Treatment appointment in Calgary, please contact Bonavista Physical Therapy, appointments always available.

What to Expect on Your First Motor Vehicle Injury Treatment Visit
You will have some forms to fill out. To best serve you and to save time, please print and complete these forms prior to your appointment at Bonavista Physio, thank you!

  1. is where you will find the AB-1 form needed to open your claim with your auto insurance company. We will submit these documents for you
  2. MVA Intake Form is needed for our records
  3. MVA Whiplash Questionnaire helps the physiotherapist get some baseline information on your injury
  4. RMQ (for lower back) or NDI (for neck) is a form required to compare intake data to discharge data and helps the physiotherapist determine the level of impairment.
  5. MVA Insurance Check List

Following this paperwork, the physiotherapist will do an in depth assessment of all your injuries, determine a treatment plan and set goals for recovery. You will also receive treatment on your first visit for your injuries and the therapist will give you some advice on symptom management for home. Treatment may consist of postural correction, range of movement or stretching exercises, modalities (heat, ice, TNS, acupuncture) or manual therapy.

Helpful Hints Following Whiplash Injuries

Download the Whiplash Injury Recovery – a Self Help Guide, written by Professor Gwendolen Jull, Director of the Cervical Spine and Whiplash Research Unit in the Division of Physiotherapy at the University of Queensland and Associate Professor Michele Sterling, Director of the Rehabilitation Research Program at the Centre of National Research on Disability (CONROD).

  1. On the basis of your symptoms and the examination, you have grade 1 or 2 whiplash. This means most likely that you have a strain/sprain of muscles and ligaments and that you do not have a fracture, injury to nerves, or other serious damage that we can detect.
  2. The symptoms you are experiencing are normal and common for your type of injury. Most people recover from this injury within 6 weeks, and you should have no long-term problems. Only a few people have chronic pain and trouble working or enjoying their usual lifestyle after the injury. There are things you can do to help reduce the chance of this happening. And there are other things you may do that will increase the chance of chronic pain happening. As long as you focus on what you can do to recover, you will do well.
  3. It is important to maintain normal activities or modified activities as much as possible. At first, these activities might be painful, but evidence suggests that resuming normal activities will help improve your recovery. There is no evidence that normal activities, even though they may hurt, will cause any long-term harm.
  4. Start with exercise and good posture maintenance early. Whiplash patients/clients who exercise daily despite the fact that these exercise may hurt initially do better then those who rest and hope that pain will go away on it’s own.
  5. Avoid using a collar. While collars may offer temporary relief. Using a collar actually prolongs recovery.
  6. Avoid relying solely on non-exercise (passive) therapies. In general, whiplash patients/ clients who use these types of passive therapies instead of exercise, or people who have an expectation that others will cure them, do not do well. The best approach with the best chance of recovery is to exercise daily.
  7. Do not rely on medications to completely eliminate pain. There is no evidence that medications speed recovery from whiplash injury. Medications may help in the short term if they ease the pain and allow people to keep active and exercise regularly. Over-the-counter medications are known to be the safest and should be used first. Other painkillers and medications cause many side effects including sedation, dizziness, dry mouth, poor concentration, and poor memory, ringing in the ears, visual disturbance, and headache.
  8. Although it may be difficult, paying too close attention and continually worrying about the symptoms will, in fact, make the symptoms more severe. The same is true for talking with friends and family members about the amount of pain. The best approach is to try to relax, carry on with normal activities, exercise appropriately and understand that it might take some time, but the pain will go away.
  9. Aches and pains, headaches and many other symptoms are common in life, especially if life becomes stressed. Don’t necessarily assume that problems noticed months later are caused by the injury. It is natural for people to pay closer attention to their bodies after an injury. The best distraction from pain and the natural tendency to pay more attention to symptoms is to continue normal everyday activities, despite the pain. Try to keep a regular schedule and keep stress levels down.

For Motor Vehicle Injury Treatment appointment in Calgary, please contact Bonavista Physical Therapy, appointments always available.


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